Q&A
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WHAT ARE THE DELIVERY TIMES?
In normal times, in metropolitan France, the
Colissimo and Colis Privés orders are delivered in 4 to 5 business days. For delivery to a collection point, allow 5 business days. We will keep you informed of any developments!
DO YOU SHIP ABROAD?
The list and delivery rates of the countries we deliver to are available on this page .
For countries outside the European Union, customs fees may apply. These fees are your responsibility and will be requested from you upon delivery of your package by the country's customs office.
WHAT ARE THE POSSIBLE RATES AND DELIVERY METHODS?
We deliver via Mondial Relay, Colissimo, and Colis Privés. All information on our rates and delivery methods is available on this page .
HOW CAN I TRACK MY PARCEL?
Once your package has been collected by its carrier, you can track all stages of delivery using its tracking number.
I HAVE A DELIVERY PROBLEM, WHAT SHOULD I DO?
You can reach our team by writing to us here .
I RECEIVED DAMAGED PRODUCTS, WHAT SHOULD I DO?
You can contact our team here by sending them a photo of your damaged products. If the package you received your products in was also in poor condition, please feel free to take a photo of that as well.
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